Terms and Conditions
Who We Are
www.trackandtrail.co.uk is a trading name of Track and Trail Ltd, 11,Spring Gardens, Buxton, Derbyshire and is registered in England with Company Number 4052339 and registered for VAT No: 558 7979 58. The terms ‘us,’ ‘we,’ or ‘our’ refer to trackandtrail.co.uk and the terms ‘you’ and ‘your’ refer to the user or viewer of our website.
We reserve the right to change the content of this website from time to time and without notice, provided that any such change does not affect any purchases you have made before the change is implemented. It is your responsibility to ensure you read the terms and conditions each time you use our website.
By placing an order through this website, you warrant to us that: you are legally capable of entering into binding contracts and you are at least 18 years old.
The Order Process
Before submitting an order, we recommend that you read and understand this process. When you submit an order you are entering into a contract with www.trackandtrail.co.uk
You can only place an order once you have successfully registered an account with us. Information that you provide while registering an account with us must be complete and accurate. We may block access to your account if we reasonably believe that the information you have supplied is inaccurate. You must keep your user name and password secret at all times and not allow anyone else to use it. You must also contact us immediately if you believe your user name and password has become known to someone else so we may issue you a new user name and password.
Before you submit an order (by clicking the Submit Order button) you will have an opportunity to identify and correct any input errors in your order. After you submit an order we will give you an Order Reference Number and we will give you details of the goods you have ordered. We will send the same details to you in an email to the email address you provided when you registered an account with us. This email will be an acknowledgement of your order and not an acceptance of it.
We endeavour to ensure that the website reflects the stock levels of the company but some products can sell out very quickly. Whilst we will make every effort to fulfil your order, if this is not possible we will let you know at the earliest opportunity.
We do not file details of your order for you to access directly from our website. Therefore we advise you to print out your acknowledgement of order for your future reference.
The Contract With Us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. You may only make payment using a credit card or debit card (from a UK bank account). Once payment has been received by us we will confirm that your order has been accepted by sending you another email. We may also decline all or part of your order for any reason, in which case our further email will tell you so. Our acceptance of your order brings into existence a legally binding contract between us.
All prices are shown in pounds sterling (£) are inclusive of UK VAT (where applicable) but exclude delivery charges (unless otherwise stated.) Prices are subject to change without prior notice, though this will not affect orders you have already placed.
Delivery charges are clearly displayed under ‘Delivery Info’ on the Home Page and will be added to the total amount due once you have selected a delivery service, at which time they will be added to your order.
Although we do our very best to ensure that our prices are up-to-date and accurate, mistakes occasionally happen and we will not be held responsible for any such errors or omissions. If you order an item at a price which subsequently proves to have been incorrectly displayed, we will contact you to establish whether you wish to proceed with the order at the correct price. If we are unable to contact you we will treat your order as cancelled.
Your Rights Under The Distance Selling Regulations (DSRs)
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the legal right to cancel your contract with us up to seven working days after the day on which you receive your goods. You must notify us of the cancellation of your contract by e-mail via Contact Us on the website Homepage or write to us at the above address (see Concerns and Complaints.) You must take reasonable care of the goods whilst in your possession and they must be returned to us at the above address and at your own cost. You will then receive a full refund of the price paid for the goods in accordance with your Statutory Rights.
Additional terms and conditions may apply for sale or special offer items and if so, you will be advised of them at the relevant point. This would not in any way affect your rights under current consumer law.
Images and Product Details
We make every effort to ensure that product images and information we use are accurate and up to date. Occasionally it is not possible to show an image with the proper colour, however we make every effort to minimise this.
The information contained in this website is for general information purposes only. The information is provided by us and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, with respect to the website or the information, products or services contained on the website for any purpose. For your own safety, we would advise you to read all the product information and instructions that come with the product before use.
We warrant that any goods you purchase from us through his website are of satisfactory quality and fit for their normal purpose (or any specific purpose you have made known to us which we have confirmed the goods fit for.) We will not be responsible for any damage caused to products by neglect or misuse i.e. using products for a purpose for which they are not intended.
If you or we notify a problem, our only obligation to you will be, at your option, to make good any shortage or non-delivery; replace or repair any goods that are damaged or defective; or refund to you the amount paid by you for the goods in question. We will not be liable under our contract with you for any loss, damage or expense you suffer as a result of us breaking any of our obligations if the loss, damage or expense is not a foreseeable consequence of us breaking our obligation. Loss, damage or expenses is foreseeable where they could be contemplated by you and us at the time of our contract with you is concluded. We are not responsible for indirect or consequential losses, damages or expenses which happen as a side effect of the main loss or damage, and which are not foreseeable by you and us (such as loss of profits or loss of opportunity.) Under no circumstances shall we have any liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
From time to time we may provide links to other websites which are not under the control of trackandtrail.co.uk . These links are provided for your convenience and to provide helpful additional information. They do not signify that we endorse the linked website(s) and we do not take responsibility for the content of such sites.
You may not create a link to this website from another website without the express written permission of trackandtrail.co.uk
Availability of This Website
Every effort is made to keep the website up and running smoothly, however we cannot take responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We make no warranty or promise that this website will remain available for your future use, nor can we guarantee that its use will always be free from viruses or bugs. We will not be liable to you for any loss of content or material that you upload or transmit through this website.
Concerns or Complaints
We are committed to providing a high standard of customer service by providing a simple-to-use and enjoyable shopping experience, however we recognise that sometimes things can go wrong.
If this is the case and you have any concerns or complaints regarding the content of this site, you should first contact our Customer Services Team by e-mail using the Contact Us on the website Homepage. If you are still not satisfied and wish to make your complaint by letter, you can write to us at the following address:
Track and Trail Ltd,
11-12 Spring Gardens
Please be assured that we will treat any complaint very seriously and that we will try to resolve the matter as quickly as possible, usually within 2-3 days